Hellenic Bank is offering free banking transactions and reduced fees as part of their measures to support vulnerable customers. This includes no-cost online and mobile banking services, free SEPA transfers up to €5,000, decreased cashier transaction fees for those over 65, free accounts for Guaranteed Minimum Income beneficiaries, and no maintenance fee for low-income pensioners’ savings accounts for one year.
What measures is Hellenic Bank taking to support vulnerable customers?
Hellenic Bank is offering free banking transactions, reducing fees, and improving access for vulnerable groups. Measures include:
- No-cost Online and Mobile Banking services
- Free SEPA transfers up to €5,000
- Decreased cashier transaction fees for those over 65
- Free accounts for Guaranteed Minimum Income beneficiaries
- No maintenance fee for low-income pensioners’ Savings Accounts for one year
In an inspiring move of solidarity and support, Hellenic Bank is taking proactive steps to cushion the blow of financial hardship for many of its patrons. With a clear focus on service and social responsibility, the bank has unveiled a suite of new measures specifically targeted to aid those hit hardest by the current economic climate. These measures are a beacon of support, particularly for vulnerable customer segments, as they bring the concept of free banking transactions to the fore alongside a significant reduction in fees and an enhanced Single Euro Payments Area (SEPA) limit and fee charge. Moreover, the bank’s commitment is hands-on, with tangible in-store support among the highlighted initiatives.
No-Cost Basic Banking
Hellenic Bank’s strategy offers a twofold benefit: convenience through digital means and cost-saving through fee elimination. The Online Banking and Mobile Banking App are at the forefront of this push, allowing customers to perform basic daily transactions with ease and, importantly, without the burden of additional costs. The bank’s digital prowess doesn’t stop there; it continually refines its services to offer more value, like free transfers to other financial institutions in Cyprus and Europe under SEPA, for amounts up to €5,000.
Online Banking users can reap the rewards of numerous services, such as easy access to their IBAN, bill payments, PIN recovery, card management, and the facilitation of requests for various financial products—all free of additional charges. In parallel, the Mobile Banking App empowers customers with real-time, unlimited money transfers within Hellenic Bank, and the aptitude to send or receive money swiftly, enhancing the banking experience significantly.
Enhanced Access for the Elderly and Low-Income Pensioners
Recognizing the particular struggles facing the elderly and low-income groups, Hellenic Bank has shown great empathy in its approach. For clients over 65, cashier transaction fees have been decreased, creating a more accessible banking environment. This consideration extends to the provision of 57,000 free accounts for Guaranteed Minimum Income beneficiaries, a gesture that allows basic banking transactions without cost when using a Basic Debit Card.
Further, pensioners with monthly pensions under €800 enjoy a full year without a maintenance fee on their Savings Account. This level of tailored support is crucial, creating a more inclusive banking ecosystem where financial services are not a luxury, but a given.
Ground Support and SEPA Perks
To ensure that customers make the most of these online services, Hellenic has introduced the Meeters & Greeters service in all branches. This service has been instrumental in guiding customers through the digital channels, consequently reducing queue times and improving overall customer satisfaction.
The enhanced SEPA transfer limit is a prime example of Hellenic Bank’s dedication to accommodating the needs of families and small businesses. By allowing free transfers and salary payments of up to €5,000, the bank has significantly eased the financial operations for smaller enterprises and individuals alike. It’s a move that embodies the bank’s understanding of its customers’ needs and its commitment to serving them with practical, cost-effective solutions.
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Quick Recap
- Hellenic Bank is offering free banking transactions and reduced fees as part of their measures to support vulnerable customers.
- Measures include no-cost online and mobile banking services, free SEPA transfers up to €5,000, decreased cashier transaction fees for those over 65, free accounts for Guaranteed Minimum Income beneficiaries, and no maintenance fee for low-income pensioners’ savings accounts for one year.
- Hellenic Bank’s strategy offers convenience through digital means and cost-saving through fee elimination, with online banking and mobile banking app providing free services such as bill payments and money transfers.
- The bank has shown empathy towards the elderly and low-income groups by decreasing cashier transaction fees for those over 65 and providing free accounts for Guaranteed Minimum Income beneficiaries and low-income pensioners.
- Hellenic Bank has introduced the Meeters & Greeters service in all branches to guide customers through digital channels and has enhanced the SEPA transfer limit to allow free transfers and salary payments of up to €5,000.
