Fast friendly service that customers can rely on
Here at K-Pet Soydan petrol station, drivers remain in the comfort of their cool air conditioned cars while welcoming staff fill their vehicle with fuel at the desired amount. There are two Soydan petrol stations and in total they fill 1500 cars a day making them the top selling petrol stations in North Cyprus. There is also a carwash on site, where staff thoroughly hand wash vehicles until spotless. Soydan pride themselves on their fast reliable service, due to their high number of professional staff. We asked the owner how he manages to keep staff happy and content with their job which has resulted in an extremely slow turnover of workers and therefore more experienced staff. “So many of our staff have worked here for years because we focus on keeping them happy and positive so this reflects in their customer service.”
Soydan runs a car rental business with 24/7 services and all hired out cars are treated to a free car wash. They focus on catering to the customer’s needs even providing transfer services from Larnca and Ercan airport. There is also the option of Soydan personally delivering the car to the customer’s hotel or accommodation, which can make the process of hiring a car a lot easier for tourists or expats new to the area. The owner, Ismail Soydan, explains “Whenever our customers have any issues we help them. Even if it’s a flat tyre, we never say we don’t care because we understand that tourists are unfamiliar with the area so were always happy to help.” Ismail Soydan explains how it’s the small details which matter the most to their customers, for example during airport transfers they have stopped at stores to allow customers to quickly do some grocery shopping without charging them any extra.
They offer 60 economic class cars with a variety of the latest models such as Ford Focus and Hyundai. They keep their cars in good conditions by following strict guidelines on who they allow to hire cars. “We usually only hire out cars to customers with over 5 years driving experience and aged over 24 years old with insurance, we care about their lives and we care about our cars.” The company use a following system with rented cars so they can quickly and easily access their customers if they need help or in case of emergencies. Staff can communicate in a variety of languages, most of their customers are tourists, typically English or Russian so they are experienced in working with customers from different backgrounds and languages.
The Soydan Company have such a loyal happy customer base that it is unnecessary for them to spend extensive amounts of money on advertisement, they let their services speak for themselves. Most of their customers are informed by word of mouth; customers are so pleased with the service they have received that they tell their friends and family who in turn use the services and continue to spread the word. When using Soydan services you are sure to receive professional VIP treatment that every customer can appreciate.
To contact Soydan please visit Soydan’s website or call them on +90 392 444 10 11